FREQUENTLY ASKED QUESTIONS Apex Shopify Agency
Q1: What services do you offer?
We offer a complete range of digital services including Graphic Designing, WordPress Development, Social Media Management, Branding & Visual Identity, Content Creation and Meta Ads Management.
Q2: How much do your services cost?
Our pricing depends on the project requirements and scope of work. We offer competitive and affordable packages for all budgets. Contact us for a free consultation and custom quote.
Q3: How long does it take to complete a project?
Project timelines vary depending on the scope:
- Logo Design: 2-3 business days
- Social Media Graphics: 1-2 business days
- WordPress Website: 7-14 business days
- Social Media Management: Ongoing monthly service
- Content Creation: 3-5 business days
Q4: What are your working hours? We are available:
- Monday to Friday: 9:00 AM to 12:00 PM (EC)
- Saturday & Sunday: Closed
- We respond to all inquiries within 24 hours on business days
Q5: Do you work with international clients?
Yes! We proudly work with clients from USA, UK, Canada, Australia and worldwide. We communicate via email, WhatsApp and video calls.
Q6: What information do I need to provide to start a project?
To get started we need:
- Your business name and description
- Project requirements and goals
- Target audience information
- Preferred style or design references
- Timeline and budget
Q7: How do I contact you?
You can reach us through:
- 📧 Email: info@apexshopifyagency.com
- 📱 WhatsApp: +92-322-5167511
- 📍 Visit: Street No 6, Plot No 78, I-10/3, Islamabad, Pakistan
Q8: Do you offer revisions?
Yes! We offer up to 3 free revisions on every project to ensure complete client satisfaction. Additional revisions can be requested at a small extra charge.
Q9: What payment methods do you accept?
We accept the following international payment methods:
- 💳 Payoneer
- 💸 Wise (TransferWise)
- 🏦 International Bank Transfer
Q10: Do you sign a contract before starting work?
Yes, we provide a detailed project agreement before starting any work. This ensures clarity on scope, timeline, payment and deliverables for both parties.
Q11: Will I own the rights to my project?
Yes! Upon full payment, all rights to the final deliverables are transferred to you. We may showcase the work in our portfolio unless you request otherwise.
Q12: What if I am not satisfied with the work?
Your satisfaction is our priority. We work closely with you throughout the project and offer revisions to ensure you are happy with the final result. If you have any concerns, please contact us immediately.
Q13: Do you offer ongoing support after project completion?
Yes! We offer post-project support for 7 days after delivery at no extra charge. Extended support packages are also available.
Q14: How do I get started?
Getting started is easy:
- Contact us via WhatsApp or email
- Discuss your project requirements
- Receive a custom quote
- Sign agreement and make advance payment
- We start working on your project!