Apex Shopify Agency
Last Updated: March 2026
1. Overview
At Apex Shopify Agency, we are committed to delivering high-quality Shopify development and digital services. This Refund Policy outlines the conditions under which refunds may or may not be issued.
2. Advance Payment
- A 50% advance payment is required before the commencement of any project.
- The advance payment is non-refundable once the project work has commenced.
This covers initial planning, research, design, and development efforts.
3. Project Cancellation
Before Work Starts:
If a client cancels the project before work has started, a partial refund may be issued after deducting any transaction or administrative fees.
After Work Has Started:
Once the project has commenced, no refund of the advance payment will be provided.
4. Final Payment
- The remaining 50% must be paid before final project delivery.
- If the client chooses not to proceed after significant work has been completed, no refund will be issued.
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after project approval
- Delays caused by the client
- Third-party platform issues (e.g., Shopify downtime)
- Hosting or app/plugin related problems
- Business performance dissatisfaction (e.g., low sales)
We are responsible for development services, not business results.
6. Payment Method
All payments are processed via
Payoneer
Any refunds (if applicable) will be issued through the same payment method.
Transaction fees charged by payment providers are non-refundable.
7. Dispute Resolution
We encourage clients to contact us directly to resolve any concerns before initiating payment disputes.
We are committed to fair and professional resolution of all issues.
8. Contact Information
If you have any questions about this Refund Policy, please contact:
Email: apexshopifyagency@gmail.com
Phone: +92 322 5167511
Location: Islamabad, Pakistan